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Does IT really need to babysit web users?


August 30, 2010 by Valerie Helmbreck
Posted in: Communication, Special Report, User behavior, Web browsers, Web sites, cybercrime, security

ComputerPorn

As the U.S. economy continues its sluggish recovery and worker morale sinks, the IT department needs to pay attention to moves that make users even more dissatisfied. One thing that’ll be sure to put ‘em in a bad mood: website blocking.

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Turnover’s pricey, communication’s cheap


August 26, 2010 by Valerie Helmbreck
Posted in: Communication, IT employment, In this week's e-newsletter, Latest News & Views

Are stagnant pay and heavy workloads really the big reasons IT staff are poised to bolt as soon as the economy rebounds? Seems there’s more to it than that.

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Gmail lets users make phone calls


August 26, 2010 by Valerie Helmbreck
Posted in: Communication, Gadgets, In this week's e-newsletter, Latest News & Views, Software, Software as a Service (SaaS), Software shortcuts, adoption, cell phone, cloud computing, mobile technology, smartphones

Expect more Gmail users to start shedding their land lines soon as “Google Voice” starts to spread among users of the popular e-mail service. Google recently announced the debut of Google Voice, which turns Gmail into a phone.

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Could this app kill mobile phone service?


August 10, 2010 by Valerie Helmbreck
Posted in: Apple, Communication, Gadgets, In this week's e-newsletter, Latest News & Views, e-commerce

There could be a serious threat to mobile phone service if new software from Pinger catches on. The application lets users make phone calls and send texts on a smartphone without mobile service — or without a mobile phone at all.

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Shortest path to consumers: Social networks


August 4, 2010 by Valerie Helmbreck
Posted in: Communication, In this week's e-newsletter, Latest News & Views, User behavior, adoption, e-commerce, social networking

Any business that’s not using social networking to target customers is way behind the curve, say the tech analysts at Gartner, Inc. These days, most consumers rely to some extent on these networks to direct their spending.

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What you can learn from the Queen of England’s social media strategy


July 27, 2010 by Valerie Helmbreck
Posted in: Communication, In this week's e-newsletter, Latest News & Views, adoption, social networking

If there’s one group of people who know how to make a mint off of public relations, it’s the British Royal Family. So the fact that this group of ribbon cutting and plaque unveiling experts has set up a Flickr account should be a message to any organization that sells itself: Grab control of your online visual images.

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500 million users can’t all be dissatisfied, right?


July 20, 2010 by Valerie Helmbreck
Posted in: Communication, Facebook, In this week's e-newsletter, Latest News & Views, Search engines, User behavior, Web 2.0, Web sites, adoption, social networking

Facebook’s expected to announce its 500 millionth user soon, but the news is likely to be overshadowed by a recent survey that found its current users are terribly dissatisfied with the site.

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Will 99-cent fee stop nasty online comments?


July 20, 2010 by Valerie Helmbreck
Posted in: Communication, In this week's e-newsletter, Latest News & Views, e-commerce

Got an opinion? Want to broadcast it on the Attleboro (Massachusetts) Sun Chronicle website? Be prepared to pay for the privilege and sign your name to your ideas.

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Not paying enough for your flight? Get WiFi


July 16, 2010 by Valerie Helmbreck
Posted in: Communication, Gadgets, IT projects, In this week's e-newsletter, Internet Service Providers, Latest News & Views, Travel and entertainment, WiFi, Wireless carriers, adoption, mobile technology

Don’t think you’re paying nearly enough to enjoy the glorious pleasures of airline travel these days? Well, many U.S. airlines are offering you the opportunity to pay even more — if you want to connect to the web in-flight.

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Hey friend, pay me!


July 13, 2010 by Valerie Helmbreck
Posted in: Budgets and spending, Communication, Facebook, In this week's e-newsletter, Latest News & Views, User behavior, Web 2.0, Web sites, social networking

Debt collectors have a new, insidious weapon in their search for folks who skip paying their bills: Facebook. The social network site has become a new way to track down deadbeats.

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