August 30, 2010 by Valerie Helmbreck
As the U.S. economy continues its sluggish recovery and worker morale sinks, the IT department needs to pay attention to moves that make users even more dissatisfied. One thing that’ll be sure to put ‘em in a bad mood: website blocking.
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Tags: blocking, Robert Half Technologies, survey, users, website, workers
August 24, 2010 by Valerie Helmbreck
There seems to be an epidemic of hacking iTunes accounts, especially for the site’s customers who pay for their purchases using PayPal.
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Tags: banking, credit cards, cybercrime, hacked, iTunes, linked, PayPal, scam
August 4, 2010 by Valerie Helmbreck
A recent hacker attack on iPads makes it plain that users of the new Apple tablet need to be careful.
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Tags: hackers, iPad, jailbreak, MobileMe
August 4, 2010 by Valerie Helmbreck
Looks like Netflix has struck a pretty sweet deal with Hollywood studios — no small trick in this day and age of hand-to-hand combat over entertainment revenues.
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Tags: Hollywood, movies, Netflix, rentals, sales, streaming video
August 4, 2010 by Valerie Helmbreck
Any business that’s not using social networking to target customers is way behind the curve, say the tech analysts at Gartner, Inc. These days, most consumers rely to some extent on these networks to direct their spending.
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Tags: Gartner, marketing, social networks
July 27, 2010 by Valerie Helmbreck
IT may hold the keys to the kingdom in the business environment these days, but the folks who are most likely to pick the lock are in another department altogether:
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Tags: Association of Certified Fraud Examiners, company, employee, report, steal
July 20, 2010 by Valerie Helmbreck
Facebook’s expected to announce its 500 millionth user soon, but the news is likely to be overshadowed by a recent survey that found its current users are terribly dissatisfied with the site.
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Tags: ACSI, American Customer Satisfaction Index, consumers, E-Business Report, Facebook, popularity
July 13, 2010 by Valerie Helmbreck
Debt collectors have a new, insidious weapon in their search for folks who skip paying their bills: Facebook. The social network site has become a new way to track down deadbeats.
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Tags: debt collectors, Facebook, Federal Trade Commission, FTC
July 12, 2010 by Valerie Helmbreck
The gaming wizards at Blizzard learned some valuable lessons recently: Their customers like being nasty to each other online and they’re timid about anybody knowing. Interfere with either of these things at your business peril.
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Tags: anonymously, blizzard, Cataclysm, forum, Mike Morhaime, StarCraftII, World of Warcraft
June 28, 2010 by Valerie Helmbreck
The feeding frenzy that starts whenever Apple launches a new product — or just a new version of an old product — is rather stunning and highly lucrative for anyone with Apple interests.
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Tags: Apple, Consumer Reports, iphone, sales
