http://www.financetechnews.com/moving-make-one-call-before-you-buyrent/ Top technology for your bottom line Fri, 12 Mar 2010 21:28:08 -0500 http://wordpress.org/?v=abc hourly 1 http://www.financetechnews.com/moving-make-one-call-before-you-buyrent/comment-page-1/#comment-30542 Joyce Wed, 04 Nov 2009 20:42:47 +0000 http://www.financetechnews.com/?p=3283#comment-30542 Aha, another Sprint horror story. I'm surprised these folks manage to stay in business. Oh, that's right they're Nextel now, another even worse provider. You can call four different "customer service" reps all on the same day and get a different response from each one even if the question you ask is exactly the same each time. Sprint and other cellular companies could not care less about satisfied customers, they want your money and that's it. The reps are trained to frustrate you until you give up and pay the money just to be done with it. Horrible at best. Aha, another Sprint horror story. I’m surprised these folks manage to stay in business. Oh, that’s right they’re Nextel now, another even worse provider. You can call four different “customer service” reps all on the same day and get a different response from each one even if the question you ask is exactly the same each time.
Sprint and other cellular companies could not care less about satisfied customers, they want your money and that’s it. The reps are trained to frustrate you until you give up and pay the money just to be done with it. Horrible at best.

]]> http://www.financetechnews.com/moving-make-one-call-before-you-buyrent/comment-page-1/#comment-30518 paty Tue, 03 Nov 2009 21:32:38 +0000 http://www.financetechnews.com/?p=3283#comment-30518 Another example of the 'customer service' provided by phone and TV companies. We were caught in this when my son went to Iraq and wanted to give his phone to his sister. We asked Sprint if she was in a dead zone and they said no, but that if she could not use his phone, they would wave the cancellation fee since he was serving in a war zone. They lied. It was impossible to get Sprint where she lived and when we cancelled the service they placed my son with a collection company for non-payment of his cancellation fee even after three different Sprint employees told me that it would be credited. We finally settled just to be done with it. No one in our family has used Sprint since. Another example of the ‘customer service’ provided by phone and TV companies. We were caught in this when my son went to Iraq and wanted to give his phone to his sister. We asked Sprint if she was in a dead zone and they said no, but that if she could not use his phone, they would wave the cancellation fee since he was serving in a war zone. They lied. It was impossible to get Sprint where she lived and when we cancelled the service they placed my son with a collection company for non-payment of his cancellation fee even after three different Sprint employees told me that it would be credited. We finally settled just to be done with it.
No one in our family has used Sprint since.

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