October 27, 2008 by Valerie Helmbreck
So, your help desk staffer picks up the phone and the user on the line says, “My laptop’s been run over by a truck. What should I do?” Look both ways before you pick up the pieces?
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Tags: help desk, problems, request, response
July 17, 2008 by Valerie Helmbreck
Like all IT departments, we had plenty to keep track of – software licenses, help desk tickets, etc.
With all that going on, it was
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Tags: application, collaboration, help desk, licenses, organization, Software
July 10, 2008 by Valerie Helmbreck
It happens to all of us: Problems would sit under our noses without us knowing about them.
Unless it was something huge
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Tags: e-mail, help desk, message, reporting, system, template
