July 7, 2008 by Valerie Helmbreck

Are finance workers being interrupted by the phone, e-mail, and people “popping” in? Here’s a solution you may not have tried:
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Tags: benefits, Communication, computer, e-mail, IM, instant messaging, interruptions
June 27, 2008 by Valerie Helmbreck
The way we handled incoming phone calls needed work.
The receptionist would normally transfer calls to employees without knowing
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Tags: Communication, IM, internal, intranet, voicemail
June 26, 2008 by Valerie Helmbreck
The way we handled incoming phone calls needed work.
The receptionist would normally
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Tags: Communication, IM, instant messaging, intranet, network, phone calls, voicemail
May 23, 2008 by Valerie Helmbreck
It’s a familiar sight these days, smartphone users hunched over their tiny keyboards, tapping out instant messages to friends, relations or business associates. But are IMs the appropriate form of communication?
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Tags: cell phone, e-mail, IM, keyboard, smartphone, text message