Time to re-consider switch to Internet telephony?
December 5, 2008 by Valerie HelmbreckPosted in: Budgets and spending, Gadgets, Green technology, Hardware, In this week's e-newsletter, Latest News & Views
Haven’t rushed to adopt Internet-protocol communications yet? You’re far from alone.
Small and mid-sized businesses have been extremely cautious about switching to a single network for phone, e-mail, Web conferencing and the like.
But it may be time to rethink that attitude. Here are three main reasons why IP communications are worth some new consideration:
- A better price. Systems are much more cost-effective now.
- A better transition. The technology’s been honed so that installation is faster and easier.
- A better fit. Networks are much more scalable than they were a few years ago, so you’re not getting (and paying for) more than you need.
If your company is ready to get on board, you’re in the driver’s seat. Vendors are very much on the offensive on this — they’ll probably be willing to do whatever they can to secure your business.
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Tags: communications, e-mail Web conferencing, internet protocol, IP, phone, systems
December 9th, 2008 at 11:27 am
We recently switched to IP protocols for our network, IT/IS support (outsourced), back-up, internal and remote, along with hosting our email internally on an exchange server.
However, we had to go backwards and maintain one landline because:
If our network went down, so did our phone system, hence our customer service department in all means of communications with our customers required daily.
Our system could not operate because we ran multiple databases that are co-linked, or housed information that isn’t related to another database. If that system went down, our hands were tied if it were service oriented versus technology.
We had to keep one landline functioning. Because if services went down, our sales team could not make or recieve international calls. It would cost us ridiculous $ to use their cell phones for international calls, and when traveling out of the country, no phone card would provide a service (phone card) attached to our corporate phone account bill except our former land line company.
Our processing/access speed it much better with a T-1 line, but much like anything else, there are pluses and minuses.
June 18th, 2009 at 1:06 pm
I found your blog on google and read a few of your other posts. I just added you to my Google News Reader. Keep up the good work. Look forward to reading more from you in the future.
Thanks,
Joe